KIX Service Software GmbH develops and markets KIX, an open-source service software program. More than 400 customers from a variety of industries use KIX for IT service management, enterprise service management, and technical customer service.

As a full-service provider, we support our customers by helping them analyze their processes, implement software, and develop customized enhancements. Our offering is rounded out by comprehensive support services and a qualified training program.

KIX is available as a flexible on-premises or cloud solution. In addition to its extensive basic functions, such as a ticket system, asset management, a self-service portal, a knowledge and FAQ database, Kanban, reporting, and dashboards, KIX offers a wide range of configuration and expansion options. With KIX, you can implement professional field service management, automated device inventory and maintenance planning, 16 ITIL® 4 practices, time tracking, and much more.