When the phone doesn’t stop ringing and the mailbox is overflowing, there is a simple solution: Zammad. The German open-source helpdesk software has become a popular tool in recent years due to its user-friendliness and extensive features.
Zammad solves the problems of everyday customer service with numerous small tricks and smart integrations. For example, you can perform a full-text search in seconds, edit several tickets simultaneously and create your own smart overviews. Easily keep an eye on everything because at Zammad, all your channels are integrated: social media, monitoring tools, and online telephony.
Zammad can be used flexibly as an on-premise or cloud solution, with comprehensive documentation always available. Zammad is Open Source (GNU AGPLv3) and can therefore be hosted by the user without additional costs.
Thanks to the Zammad migrator, switching from another tool to Zammad is a breeze – and one that is worth it!
