KIX Service Software GmbH develops and promotes the open source service software KIX. Over 400 customers from a wide range of industries are already using KIX for their IT service management or technical customer service. As a full service provider, we support our customers in analyzing their processes, implementing the software and with individual extensions. Comprehensive support services and a qualified training program complete our offering. We are also involved in key industry associations such as the Open Source Business Alliance, BITKOM and itSMF.
KIX is available flexibly as an on-prem or cloud solution. In addition to extensive and customizable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of expansion options. For example, professional field service management, automated device inventory and maintenance planning, 15 ITIL® 4 practices, time recording and much more can be implemented with KIX.